How ready is your business for ISO 9001?

Question 1 of 15

Are your core processes written down clearly enough that someone new could follow them without asking for help?

Question 2 of 15

Do you have a system that flags problems, records what you did about them, and shows the same problem happening again if it recurs?

Question 3 of 15

Do you review your key numbers, on-time delivery, first-time-right, complaints or similar, on a regular schedule that everyone knows about?

Question 4 of 15

Do you know what your customers really care about, and can you show, in writing, that you are meeting it?

Question 5 of 15

Do you have a way of catching things that could go wrong before they do, rather than dealing with them after?

Question 6 of 15

Can you show, on paper, that every person doing important work has been trained for it?

Question 7 of 15

Do your suppliers get checked against a standard before you use them, and monitored while you use them?

Question 8 of 15

Do you keep records that would let you trace a finished job or product back through every stage of how it was made or delivered?

Question 9 of 15

Does your senior team sit down at planned intervals to review how the business is running, based on real data rather than a sense of it?

Question 10 of 15

Do you have a system for controlling documents, so nobody is working from an old copy?

Question 11 of 15

Do you have a way of measuring how satisfied your customers actually are, and acting on what you learn?

Question 12 of 15

Do you have a formal way of improving the business over time, rather than fixing things as they break?

Question 13 of 15

Have you documented the handful of things most likely to stop product going out right and on time, with a named action against each one?

Question 14 of 15

Do you have two or three measurable quality targets for the year that the team can actually recite?

Question 15 of 15

Do you find out what customers actually think of you in any organised way, beyond waiting for a complaint to arrive?